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Fuel Assistance

Ran out of fuel or charge?

Petrol: Running out of fuel for petrol engines can problematic for several reasons. The fuel pump relies on fuel for lubrication and cooling and running out can damage it. It also sucks up dirt and debris from the bottom of the tank, which can clog the fuel filter or even damage the pump.

Diesel: For diesel engines, running out of fuel is even riskier. The high-pressure direct-injection systems in modern diesels rely on a steady fuel flow and can’t handle air getting in the system. This can damage the fuel pump and injectors, which can lead to a costly and time consuming repairs.

EVs: If you run out of charge, your electric vehicle will stop running. There isn't much to do when your EV runs out of charge. Unlike petrol or diesel vehicles, the fuel cannot be transported and full-lift recovery to a charging station is required.

What to do if you run out of fuel or charge?

Running out of fuel or charge can quickly turn a routine journey into a stressful situation. Whether you've misjudged your fuel/range gauge or encountered unexpected delays, Here's how you can tell and what to do about it:

Signs you may have ran out of fuel or charge:

Low Fuel/Charge Warning Light: An amber low fuel or charge warning lamp illuminates when the fuel or charge level is low. Your vehicle may indicate zero range or miles. Some vehicles may flag an 'engine start not possible' warning message.
Loss of Power: Noticeable loss of power, especially when accelerating or going uphill.
Engine or Electric Motor Stalling: The engine or electric motor may stall due to insufficient fuel or charge.
Engine Malfunction Warning: An amber engine warning lamp may illuminate signalling a fuel system issue, possibly linked to low fuel.

What to do:

Ensure safety: Pull over to a safe location away from traffic, turn on your hazard lights and engage the handbrake. Use a warning triangle if you have one. Please note - it is not safe to use a warning triangle on a motorway.
Walk to a fuel station: If you are close to one, you can walk to get fuel station and bring it back in a container. Most fuel station supply and sell fuel containters. Please note - a diesel engine fuel system will need to be bled out by a qualified mechanic.

DISCLAIMER - Before attempting to check or work on your fuel system, always wear appropriate personal protective equipment (PPE), including gloves and safety glasses. If you’re unsure of how to proceed or uncomfortable performing any of these steps, it’s always best to contact a qualified mechanic. Attempting to resolve fuel related issues without the proper knowledge can be hazardous, both to you and your vehicle. A qualified technician can diagnose the problem safely and offer the appropriate solutions.

What we will do to help:

If you’ve run out of fuel or charge, we’ll help get you back on the road as quickly as possible.

When we arrive, we will:

1. Deliver fuel to your location.

2. Guide you to the nearest refueling station or charging point, if needed.

3. Recover your electric vehicle (EV) to a nearby fuel station or charging station, or to your preferred location.

Plan Ahead: To avoid running out of fuel or charge, keep an eye on your fuel or charge gauge and plan your journey in advance.