Privacy Policy

Privacy Policy

Last Updated: 05 March, 2025

Middlesex Roadside Assistance Limited or Middlesex Roadside Assistance ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we may collect from users of our services, including our website, mobile applications, and any other services we offer (collectively, the "Services"), how we use, share and protect that information.

1. Information We Collect:

- Personal Information: We may collect personal information such as your name, contact information (e.g., email address, phone number) and billing information when you use our Services or communicate with us.

- Vehicle Information: We may collect information about your vehicle, such as its make, model, year, VRM (vehicle registration mark)  and location when you request assistance.

- Usage Information: We may automatically collect information about how you interact with our Services, such as your IP address, browser type, operating system, pages viewed and the dates and times of your interactions.

- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information:

- Provide and Improve Services: We use the information we collect to provide and improve our Services, personalise your experience and respond to your inquiries and requests.

- Communication: We may use your contact information to communicate with you about your account, updates to our Services, promotional offers and other relevant information.

- Analytics: We may use information about your interactions with our Services for analytics purposes to understand how users engage with our Services and to improve their functionality and performance.

- Legal Compliance: We may use your information to comply with legal obligations, enforce our policies and protect the rights, property or safety of Middlesex Roadside Assistance, our users or others.

3. Information Sharing:

- Service Providers: We may share your information with third-party service providers who assist us in providing, maintaining and improving our Services. 

- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes or governmental requests.

- Business Transfers: In the event of a merger, acquisition, sale or transfer of assets, we may transfer your information to the acquiring entity.

4. Subcontracting Services:

- Middlesex Roadside Assistance Limited or Middlesex Roadside Assistance, may subcontract its services to third-party companies or contractors to assist in providing assistance to users. In such cases, these third-party entities may have access to your personal information to the extent necessary to perform the contracted services. We require these third-party service providers to comply with applicable data protection laws and to implement appropriate security measures to protect your information. This addition ensures transparency about the possibility of involving third-party companies in providing services to users and how their access to personal information is managed.

5. Your Choices:

- Account Information: You may review, update or delete the personal information associated with your account by contacting us.

- Cookies: Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

6. Data Security:

- We implement reasonable security measures to protect the confidentiality, integrity and security of your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy:

- Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

8. Changes to this Privacy Policy:

- We may update this Privacy Policy from time to time by posting a revised version on our website. The revised version will be effective as of the date it is posted.

9. Contact Us:

- If you have any questions, concerns, or complaints about our Privacy Policy or practices, please contact us at privacy@mdxassist.com.

By using our Services, you consent to the collection, use and sharing of your information as described in this Privacy Policy.